FAQ

At the moment, boots and shoes cannot be ordered directly through the website. We do not accept orders without direct communication with the customer, as every pair requires careful discussion before production begins.

We believe that a well-made pair of boots starts with understanding the wearer—foot shape, intended use, last selection, materials, and construction must be clearly defined before craftsmanship begins.

In the future, goods, shoe care products, and apparel will be available for direct purchase on the website. For boots and shoes, we are planning to upgrade the website to allow personalized payment after consultation, making it more convenient for customers outside the region or overseas.

Yes. All gallery pieces are real custom commissions and can be reproduced with the same specifications or with partial modifications. However, semi-bespoke and bespoke designs are created exclusively for the original client and cannot be replicated for others.

Consultation → specification confirmation → quotation → payment → production.

Production begins only after all specifications are clearly confirmed.

You may choose from our existing house lasts, or we will recommend an appropriate last based on your foot shape. In-person measurement is recommended; if visiting is not possible, a sizing guide will be provided. Depending on the case, the project may proceed as semi-bespoke or bespoke.

All currently available leather and sole options will be explained during consultation. Availability may change depending on material supply.

Production typically takes 6–8 months, depending on specifications and order volume.

Yes. International shipping is available via DHL or EMS. Shipping costs and customs conditions vary by country and will be provided individually.

Pricing is based on the base model, with adjustments according to leather choice, sole configuration, and additional processes.

A detailed quotation is provided after specifications are finalized.

Semi-bespoke and bespoke orders require separate inquiry.

Due to the nature of custom production, exchanges and refunds for change of mind are not possible. If there is a production issue, we take full responsibility and will resolve it accordingly.

Yes. We provide after-service options such as resoling, heel replacement, and full rebuilding.

If previous production records exist, the same or a very similar specification can be reproduced. Personal bespoke designs, however, are limited to the original client.

Yes. New custom designs can be developed based on reference images or a clear description.

Semi-bespoke uses the brand’s house last, combined with a newly designed pattern and structure created specifically for the client.

Bespoke involves designing the last and overall construction entirely from scratch for the individual customer.

Both options are strictly personal and cannot be applied to anyone else.